Organization Behavior

Producton And Opration Manangement Assignment #01 Presented to:Sir Abdus Sattar Presented by: Kaleem Asghar (093204) Section: A Institute of steering Sciences PHILIP CROSBY Philip Crosby is a counseling guru, businessman and author who is closely associated with the specialty field of tonus counseling practices. He was born in West Virginia in 1926. Crosby began his c atomic number 18er as an assembly line inspector and tester, he progressed to corporate vice president and and then in 1979 went on to let chairman and CEO of the way consulting firm which he founded, Philip Crosby Associates Inc. This consulting group provided educational courses in eccentric management both at their headquarters in winter Park, Florida and at eight other locations across the globe. The formation of Philip Crosby Associates coincided with the 1979 issuance of his first business book Quality of Free, which would soon function a bes t seller, its popularity accredited to the economic biliousness within the US during the late 70s and early 80s where North American manufacturers were losing market share to Japanese competitors, largely due to the heights quality of Japanese products.

Crosbys solution to the quality crisis was to civilize and evoke the principle of doing it right the first time (DRIFT), he dissected this into four major principles: 1. Quality is conformance to requirements 2. The management clay is prevention 3. The performance standard is zero point defects 4. The standard system is the address of quality The principles Crosby conveys on zero defects ar! e not unlike the commission of the modern Six Sigma movement. Crosby states that zero defects is not something that originates from the assembly line, scarce is more of an ethos that management should play and promote, setting an atmosphere and greenback for employees to follow. Before his death in 2001 Crosby published a kick upstairs 12 books, all told of which became international...If you want to get a rich essay, order it on our website: OrderCustomPaper.com

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